sky software update

SOFTWARE DOWNDOAD (EPG)

PLEASE NOTE! Do not touch the little power plug at the back of the receiver while the power is applied.Any wiggling can cause sparks that may damage the electronics.


This will not work unless the box is receiving a good signal, and SHOULD NOT” be attempted if your signal or signal quality is very low or fluctuating. A software download will occasionally change user settings back to the factory settings.

1.Switch the Sky Box Off at the mains wall socket.

2.Press and hold the “BACK UP” button on the top of the sky box, and switch the mains power back on at the wall socket.

3.Continue to hold the button for 30 seconds or until the LED’s all light (this will depend on the make and model)

4.When this happens you will see a message appear on the screen “UPGRADING

SYSTEM SOFTWARE” (only if you have connected via the TV Scart). On some Sky boxes this can appear as a half screen.

This process will take at least 20 minutes to download the software from the satellite.

If the download and software upgrade take longer than expected do not worry, it can vary depending on the make and model of the Sky Box. Never unplug or switch off during the upgrade.

Sky Anytime

Sky Anytime Recordings Won’t Play




If you're having a problem watching your Anytime+ recordings, here’s some advice to help solve your issue.


 First of all try pausing a programme on any channel, leave for a few seconds and press play.If you are able to do this then, delete the content you downloaded in your planner and try downloading it again.


If this doesn’t work continue with the advice below:

Instructions to rebuild your planner

Please note that this procedure will stop any recordings currently in progress - if you're currently recording a programme, you may wish to wait until it's finished before continuing.If you wish to continue, follow the instructions below:

1. Press services on your Sky remote control, then select Settings.
2. Press numbers 0, then 1, then select.
3. Highlight 'Sky+ Planner Rebuild' and press select.

Your Sky box will show this warning message:

"This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+HD. Press select to continue or backup to stop".

Press select to continue and you should see the "Housekeeping please wait" message. It can take up to two minutes for the housekeeping message to disappear.

Your Sky box will then carry out the procedure, switch itself off and then switch itself back on automatically and wait in standby mode.

When the red light appears, wait for two minutes 30 seconds before pressing the standby/Sky button so the light goes green.

If Sky continues to switch back to live TV during playback of recordings, please try a full system reset.

Sky Magic Eye

Magic Eye for SKY Digital

Connecting your tvLINK

• Switch off the power supply or remove the plug at the mains socket and ensure that there are no lights illuminated on the front panel of the set top box.

•  Ensure that the power supply to any other connected equipment (secondary TV for example) is also disconnected.

• Locate the RF out-2 connection at the back of your Sky box.

• Connect the coax cable ensuring it is a continuous run from the digital system to the second TV set or video recorder (the maximum recommended length of cabling is 30m metres). 

• Connect the coax to the tvLINK and plug the tvLINK into the second TV set or video recorder input. 

• Check all connections are securely fitted.

• Switch the set top box power supply back ON at the mains socket. Also power on any other disconnected equipment. Wait for 2 minutes after the red standby light has appeared.

• Press the Sky button on the remote control to return the set top box to full power,confirming there is a green light illuminated on the box.

• Once Box has been repowered, enable RF 2 Outlet power supply so TV Link can be used.